Status updates | GearConnect Entertainment Software Incidents and maintenance reported on status page for GearConnect Entertainment Software https://status.gearconnect.ca/ https://d1lppblt9t2x15.cloudfront.net/logos/06f1c60c51d61cc1ebbb13751ed81c94.png Status updates | GearConnect Entertainment Software https://status.gearconnect.ca/ en App, Beta App, and 4 other services received Cloudflare security challenges https://status.gearconnect.ca/incident/1010130 Thu, 13 Aug 2026 00:06:00 -0000 https://status.gearconnect.ca/incident/1010130#bf5f709e3c691c1f803f0da5d073a295802eb1d1bd6a1b5e120099cc75fe9db0 Incident All services received a Cloudflare security challenge for approximately 1 minute which resolved itself shortly after. No users were affected by this blip and services remained operational. App, Beta App, and 4 other services received Cloudflare security challenges https://status.gearconnect.ca/incident/1010130 Thu, 13 Aug 2026 00:05:00 -0000 https://status.gearconnect.ca/incident/1010130#02b2b06d02134ad5143c643d7350bc5bad00f67e03780304472019f075d461c2 Incident Backend API recovered. App, Beta App, and 4 other services received Cloudflare security challenges https://status.gearconnect.ca/incident/1010130 Thu, 13 Aug 2026 00:04:00 -0000 https://status.gearconnect.ca/incident/1010130#5ea421b6a0b6f9bd78170bda7acac907a36b4637d42555df103f9425046b90ca Incident Accounts Site recovered. App, Beta App, and 4 other services received Cloudflare security challenges https://status.gearconnect.ca/incident/1010130 Thu, 13 Aug 2026 00:04:00 -0000 https://status.gearconnect.ca/incident/1010130#22e55591cdf903ec1bbcd93824fd057e616ae83074c31db94574e0fe3ca78469 Incident Backend API received Cloudflare security challenge. App, Beta App, and 4 other services received Cloudflare security challenges https://status.gearconnect.ca/incident/1010130 Thu, 13 Aug 2026 00:04:00 -0000 https://status.gearconnect.ca/incident/1010130#218d172f9f5fc591a880b647851ed7639207160e7f13e3536cc4f579a1b27d30 Incident Beta App recovered. App, Beta App, and 4 other services received Cloudflare security challenges https://status.gearconnect.ca/incident/1010130 Thu, 13 Aug 2026 00:04:00 -0000 https://status.gearconnect.ca/incident/1010130#eaf3d59066fed17f38236f85c876d6f29c89fb2b46feabfbad208583cd725e6a Incident App and Doc Site recovered. App, Beta App, and 4 other services received Cloudflare security challenges https://status.gearconnect.ca/incident/1010130 Thu, 13 Aug 2026 00:03:00 -0000 https://status.gearconnect.ca/incident/1010130#ad912839b0dcca182114fd172c61517bdbd902c6affcad5a613002c2cb0b0431 Incident Marketing Website recovered. App, Beta App, and 4 other services received Cloudflare security challenges https://status.gearconnect.ca/incident/1010130 Thu, 13 Aug 2026 00:03:00 -0000 https://status.gearconnect.ca/incident/1010130#b27b8b5edb5b45d8a1b237169d6dac0d2137189e1f3c34d5e6dcde1b95f42ec6 Incident Beta App and Accounts Site received Cloudflare security challenges. App, Beta App, and 4 other services received Cloudflare security challenges https://status.gearconnect.ca/incident/1010130 Thu, 13 Aug 2026 00:03:00 -0000 https://status.gearconnect.ca/incident/1010130#bbe92a1ad51e7a93fe6e7fe0c3962e8d0d1b9f0e0d80a32a9d4b2c9639cd6cf3 Incident App and Doc Site received Cloudflare security challenges. App, Beta App, and 4 other services received Cloudflare security challenges https://status.gearconnect.ca/incident/1010130 Thu, 13 Aug 2026 00:02:00 -0000 https://status.gearconnect.ca/incident/1010130#7147c53949e395edeef99fccc9494378d2494fa40721526a46bac026bee31915 Incident Marketing Website received Cloudflare security challenge. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/980980 Tue, 28 Jul 2026 00:28:00 -0000 https://status.gearconnect.ca/incident/980980#f8ea3d1e870a30ff1aba551f31f2bf78820850358cae8fd8a9cc31b58119bb23 Incident For a few minutes, the database was overloaded processing a large library task in the background. We have scaled down the workload to lighten the load on the database and recover app service. All services are restored and we are actively monitoring the recovery. We apologize for the downtime! Backend API and Accounts Site are down https://status.gearconnect.ca/incident/980980 Tue, 28 Jul 2026 00:21:04 -0000 https://status.gearconnect.ca/incident/980980#560b24e61d098505a0e1165e632748c6ac772fbe125a151a67776d0c13cbe4ce Incident Backend API recovered. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/980980 Tue, 28 Jul 2026 00:19:45 -0000 https://status.gearconnect.ca/incident/980980#c60643f3e9a27dbe30920c1ea80f9c80632c01f7f905e5d7cf17f0c8af7dc1ce Incident Accounts Site recovered. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/980980 Tue, 28 Jul 2026 00:19:21 -0000 https://status.gearconnect.ca/incident/980980#93a6d105a4c3235be190606b112374ef92454793b498150439ec49c50ede5b8c Incident Backend API went down. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/980980 Tue, 28 Jul 2026 00:18:42 -0000 https://status.gearconnect.ca/incident/980980#83941da9df0e7a7b2bfba1fe2c752a696e4c9738444bf2c68db77fb85e4a226d Incident Accounts Site went down. Beta App is down https://status.gearconnect.ca/incident/976668 Fri, 24 Jul 2026 11:15:56 -0000 https://status.gearconnect.ca/incident/976668#acd540d74e31ed3e53afd6b10529fabe454db0b758d6e723f84f4818db28d18d Incident Beta App recovered. Beta App is down https://status.gearconnect.ca/incident/976668 Fri, 24 Jul 2026 11:13:14 -0000 https://status.gearconnect.ca/incident/976668#f3e5ba690eb5406abcdbbc10d4c58cee6850730f32aa72d5b92d3a77886a6d5d Incident Beta App went down. App is down https://status.gearconnect.ca/incident/921882 Fri, 12 Jun 2026 10:55:04 -0000 https://status.gearconnect.ca/incident/921882#a90e7a4cda697a1baed36eff7c92cb5a79fed2a68b9e9844257ee955cb24c10a Incident App recovered. App is down https://status.gearconnect.ca/incident/921882 Fri, 12 Jun 2026 10:51:51 -0000 https://status.gearconnect.ca/incident/921882#8475fcc988e4870f1060117c3bb491e2f58ba4ffc943a8883c66f3e41f2c6ab2 Incident App went down. Google sign in was unavailable https://status.gearconnect.ca/incident/896766 Fri, 15 May 2026 14:29:00 -0000 https://status.gearconnect.ca/incident/896766#c49d9689c66a80db94004b8878a095bcb103a46f1505173d164ab8ce1a40c76d Incident For about two days, Google sign-in was unavailable to users. Email and password continued to work, but the Google login option was returning a generic error. This was caused by a security policy change on our end that did not fully consider the Google login flow. In addition, our automatic error reporting, where we would typically catch these issues sooner, had a gap in coverage this week, which we have now fixed to prevent similar issues and to catch them faster. Affected users have been issued a credit to their account. If you were affected and did not receive your credit, please reach out to support@gearconnect.ca. We are very sorry for the inconvenience here, and the issue has now been fully resolved. Google sign in was unavailable https://status.gearconnect.ca/incident/896766 Wed, 13 May 2026 15:32:00 -0000 https://status.gearconnect.ca/incident/896766#dc5dadcc1d3c886e63b84b51cde4969eff8aca6cfb4ec8cf5d46e83980d1ada8 Incident Google sign-in became unavailable. Backend API is down https://status.gearconnect.ca/incident/860815 Mon, 30 Mar 2026 11:50:12 -0000 https://status.gearconnect.ca/incident/860815#90c530418c1d5aed233caeb8db32cc5f1755b4af6a3f710d644e27667fcc8c8c Incident Backend API recovered. Backend API is down https://status.gearconnect.ca/incident/860815 Mon, 30 Mar 2026 11:49:08 -0000 https://status.gearconnect.ca/incident/860815#2922dfe32bf434c30d32c12bf0c4816bcfbe4d0ad51970b98270ab799519444d Incident Backend API went down. Maintenance: Database maintenance https://status.gearconnect.ca/maintenance/860542 Mon, 30 Mar 2026 03:52:32 -0000 https://status.gearconnect.ca/incident/860542#5c2c318146ec7d4199dec331e20d30335ef78edc3552f5da530da5c1c3e54009 Maintenance There will be scheduled maintenance at the posted time to upgrade server infrastructure. There may be up to five minutes of downtime. During this time, you may use Local Mode to continue working on your projects. Thank you for your patience! App, Beta App, and 4 other services are down https://status.gearconnect.ca/incident/780386 Fri, 05 Dec 2025 13:13:00 -0000 https://status.gearconnect.ca/incident/780386#a0f9e71fb07ea45dd733e1c41f34c1f15687cf623f39c4b6d5c7e85ae4919d6c Incident All services went down for approximately 27 minutes during the Cloudflare outage today. We apologize for the downtime and thank you for your patience. During this time, Offline Mode continued to operate as a fallback. App, Beta App, and 4 other services are down https://status.gearconnect.ca/incident/780386 Fri, 05 Dec 2025 09:18:35 -0000 https://status.gearconnect.ca/incident/780386#8c007cece56e92230e1d8f6140c1071c850da1c08d9307af3577c688d66b591c Incident Backend API and Accounts Site recovered. App, Beta App, and 4 other services are down https://status.gearconnect.ca/incident/780386 Fri, 05 Dec 2025 09:18:00 -0000 https://status.gearconnect.ca/incident/780386#415be89cef1a2f5fdb75d0488ea1357caa249da98d552a848c4ee3fe222226c9 Incident Beta App recovered. App, Beta App, and 4 other services are down https://status.gearconnect.ca/incident/780386 Fri, 05 Dec 2025 09:17:17 -0000 https://status.gearconnect.ca/incident/780386#95f1ae5db23a475b20e22c61f6e6e5eca55286579a26429a6094da9cb40b9aed Incident App, Marketing Website, and Doc Site recovered. App, Beta App, and 4 other services are down https://status.gearconnect.ca/incident/780386 Fri, 05 Dec 2025 08:57:31 -0000 https://status.gearconnect.ca/incident/780386#842fb4c00ec23922ff7586e5077e7e093ed9fb0bd71818936ec769d5a279fd04 Incident App, Beta App, Backend API, and 3 other resources went down. Regarding Mixpanel Incident https://status.gearconnect.ca/incident/775325 Thu, 27 Nov 2025 15:10:00 -0000 https://status.gearconnect.ca/incident/775325#4971de7c07ef053d09928d6a8f9abc1c405a0cc80d82df9addcc92a04f3aefae Incident You may have seen reports today about a security incident involving Mixpanel. We use Mixpanel for product analytics and telemetry, and we wanted to assure you that after reviewing the situation, we’ve confirmed that our account and user data were not affected. We’ll continue monitoring the situation and will share updates if anything changes. As always, keeping your data safe is a top priority for us. If you have any questions, please don’t hesitate to reach out - we’re happy to help. Maintenance: Database maintenance https://status.gearconnect.ca/maintenance/755046 Fri, 31 Oct 2025 05:11:13 -0000 https://status.gearconnect.ca/incident/755046#885196a9f11fbb64a3cf37df449e115f4037ac491f1ff9dfb4e0fbdd7164afc7 Maintenance There will be scheduled maintenance at the posted time to upgrade server infrastructure. There may be up to five minutes of downtime. During this time, you may use Local Mode to continue working on your projects. Thank you for your patience! Maintenance: Database maintenance https://status.gearconnect.ca/maintenance/740287 Thu, 09 Oct 2025 02:53:56 -0000 https://status.gearconnect.ca/incident/740287#526ecb34ad37bbea00d7189f85ad4eda47945d2e9e77e314c92c0fa89fd72251 Maintenance There will be scheduled maintenance at the posted time to upgrade server infrastructure. There may be up to five minutes of downtime. During this time, you may use Local Mode to continue working on your projects. Thank you for your patience! We have received reports of failing network requests during operations like loading the library https://status.gearconnect.ca/incident/624088 Wed, 23 Jul 2025 00:30:00 -0000 https://status.gearconnect.ca/incident/624088#7ad464e2afac19751dec1687e4928582aa16bd37dd779d2583ab6b953dd49d29 Incident The issue has subdued. We will continue to monitor, test, and will be implementing some mitigations to help recover if this issue reoccurs in the future. Thank you for your patience! We have received reports of failing network requests during operations like loading the library https://status.gearconnect.ca/incident/624088 Tue, 22 Jul 2025 23:20:00 -0000 https://status.gearconnect.ca/incident/624088#d5ac5327c07507e69bd461f43e26e28b8d50b23960c4d0af4507131a40d0e107 Incident While we continue to investigate and make improvements, performance has improved but there are still rare timeouts. We will continue investigating. We have received reports of failing network requests during operations like loading the library https://status.gearconnect.ca/incident/624088 Tue, 22 Jul 2025 21:24:00 -0000 https://status.gearconnect.ca/incident/624088#17101b635f5b3a741500a3e97651e0ffba9270ba020196c7125d9562934af063 Incident We are investigating the issue and working with upstream providers to mitigate the issue. If you are stuck, please reload the app as the issues are intermediate or activate Offline Mode in the mean time. We apologize for these issues. Maintenance: Database maintenance https://status.gearconnect.ca/maintenance/613867 Thu, 03 Jul 2025 20:38:24 -0000 https://status.gearconnect.ca/incident/613867#18ae6dd6177dcc88aab524c627ca5e5012140c77e74603a3d8d3da6c67377eee Maintenance For approximately five minutes the backend servers will be offline while undergoing maintenance. You may continue to use GearConnect in Offline Mode during this time. We apologize for the inconvenience, and thank you for your patience. Accounts Site is rejecting some requests https://status.gearconnect.ca/incident/612773 Wed, 02 Jul 2025 02:48:00 -0000 https://status.gearconnect.ca/incident/612773#0943db21a27aaea54f5f37869908edd5db59f31783e1d869e43a585c75ee7fa1 Incident Accounts Site recovered. Accounts Site is rejecting some requests https://status.gearconnect.ca/incident/612773 Wed, 02 Jul 2025 02:46:00 -0000 https://status.gearconnect.ca/incident/612773#7b638cb10fe45ef69974e8981a2a535367ff3ab61d9463f7be7a8c387979feb2 Incident Accounts Site is rejecting some requests. Maintenance: Database maintenance https://status.gearconnect.ca/maintenance/604914 Wed, 18 Jun 2025 04:41:12 -0000 https://status.gearconnect.ca/incident/604914#6b11f54d044e6bd75d058982c45e2daa566bdfe5f938c83f652eff07e94c216e Maintenance For approximately five minutes the backend servers will be offline while undergoing maintenance. You may continue to use GearConnect in Offline Mode during this time. We apologize for the inconvenience, and thank you for your patience. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/602998 Sat, 14 Jun 2025 14:01:00 -0000 https://status.gearconnect.ca/incident/602998#1e993c2bbbf9110fcccf9de98a4f0494e217f649e5fa02f4fe6179812f287a37 Incident Backend API recovered. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/602998 Sat, 14 Jun 2025 14:00:00 -0000 https://status.gearconnect.ca/incident/602998#998abeab2bd615a1e8acf0d015bacc1a448ac2223076465e3f5fdd0615c9b7dc Incident Accounts Site recovered. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/602998 Sat, 14 Jun 2025 13:58:37 -0000 https://status.gearconnect.ca/incident/602998#8cb886c85d1ffeeacb831b66a9304f72e345064144ce09643e504b26dbb83af1 Incident Backend API went down. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/602998 Sat, 14 Jun 2025 13:55:02 -0000 https://status.gearconnect.ca/incident/602998#147a54b83cf0eea8d71b718412b616e20ef92cf4f22e9a1883884caf604fbf36 Incident Accounts Site went down. Upstream provider is experiencing issues https://status.gearconnect.ca/incident/601913 Thu, 12 Jun 2025 20:41:00 -0000 https://status.gearconnect.ca/incident/601913#84e4f5fe2c504b96099fe68abd1849b349fd053b2f2b031d87c49aaa1a33fcee Incident Service has been restored. Upstream provider is experiencing issues https://status.gearconnect.ca/incident/601913 Thu, 12 Jun 2025 20:18:00 -0000 https://status.gearconnect.ca/incident/601913#2c2b4ee87a12cc3ede6859ee023ddc44dddd654f4141d5ab4f88b194d1a345ae Incident Upstream provider is starting to recover, but services are not fully restored just yet. Upstream provider is experiencing issues https://status.gearconnect.ca/incident/601913 Thu, 12 Jun 2025 18:04:00 -0000 https://status.gearconnect.ca/incident/601913#29d6009e9aa93c0fbc7700a9015758ca7406d817fd5184bc9343ee405fb232fa Incident The only affected service is telemetry, the app and backend servers continues to operate as normal. Follow updates here: https://www.cloudflarestatus.com/incidents/25r9t0vz99rp. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/540912 Mon, 07 Apr 2025 01:16:14 -0000 https://status.gearconnect.ca/incident/540912#ee50c7a019a91190eaed950aa3c05b8b3691c5363778b6f671ac5b3835c106e6 Incident Accounts Site recovered. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/540912 Mon, 07 Apr 2025 01:13:45 -0000 https://status.gearconnect.ca/incident/540912#0bd25bfa71f474be71490dea5ac1227ed1fb799f33ea2fc5fc6d7f2555a93a1d Incident Accounts Site went down. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/540912 Mon, 07 Apr 2025 00:29:21 -0000 https://status.gearconnect.ca/incident/540912#0cdb600f14037585634a8347586d44bec8a81c56b2ba0082e79e4f52f3336b8e Incident Backend API recovered. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/540912 Mon, 07 Apr 2025 00:28:59 -0000 https://status.gearconnect.ca/incident/540912#cae92e86892deb7b0ed93ed737d8bb13f9f53376548b9312c69b2de10c67bbc3 Incident Accounts Site recovered. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/540912 Mon, 07 Apr 2025 00:23:25 -0000 https://status.gearconnect.ca/incident/540912#5a1e1011872d28b9b2acfa12d6d80c190c1c4e9803a33e00a2d7584d50de4ca7 Incident Backend API went down. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/540912 Mon, 07 Apr 2025 00:22:50 -0000 https://status.gearconnect.ca/incident/540912#d22ac90f5165b2709c64f8abddaf37b5e59ca3344ef63eff5db1174ab6544e00 Incident Accounts Site went down. Telemetry was temporarily unavailable https://status.gearconnect.ca/incident/516172 Thu, 20 Feb 2025 14:28:00 -0000 https://status.gearconnect.ca/incident/516172#01502f50ed2d354819401b4c0f32877f464daee2d1ba7c4b1238a1b4d235e87a Incident Telemetry has resumed normally. Telemetry was temporarily unavailable https://status.gearconnect.ca/incident/516172 Thu, 20 Feb 2025 14:27:00 -0000 https://status.gearconnect.ca/incident/516172#699d0d56140c508cd0acb8ec5a687d790674eb26b46fe37916cfc59d2c7b861a Incident Third party telemetry is down from an upstream provider, but GearConnect itself is unaffected and may continue to be operated as normal. We will update when the issue has been resolved. Maintenance: Database maintenance https://status.gearconnect.ca/maintenance/514381 Mon, 17 Feb 2025 16:31:42 -0000 https://status.gearconnect.ca/incident/514381#bcd53843f46497d4fed74cfa6474eec5c274c858109f8df502717325e1e3dffa Maintenance We will preforming minor database maintenance during this time. Services may be down for a few minutes. Maintenance is not expected to last longer than 10 minutes. Telemetry was degraded https://status.gearconnect.ca/incident/492647 Wed, 08 Jan 2025 18:22:00 -0000 https://status.gearconnect.ca/incident/492647#309deb26df4caa900dae7b674d005845e18bbdefaffda3017e5281674376b65c Incident The upstream service has recovered. Telemetry was degraded https://status.gearconnect.ca/incident/492647 Wed, 08 Jan 2025 15:19:00 -0000 https://status.gearconnect.ca/incident/492647#c73f5ddc6f520a91b9ce3bbee9bb60570562a4fb7cfe487946c700b35d896d3f Incident Third party telemetry is down from an upstream provider, but GearConnect itself is unaffected and may continue to be operated as normal. We will update when the issue has been resolved. Maintenance: Database maintenance https://status.gearconnect.ca/maintenance/489511 Wed, 01 Jan 2025 19:01:54 -0000 https://status.gearconnect.ca/incident/489511#91179eeaf527c1ed706e26886629f3251d523f04835ffc9413712da22655403f Maintenance We are upgrading the database, there should be minimal downtime. We will update this page once complete. Maintenance: Database maintenance https://status.gearconnect.ca/maintenance/456202 Tue, 05 Nov 2024 06:15:43 -0000 https://status.gearconnect.ca/incident/456202#e2f039041ce7091d24d70afa4523e5a2b5a47ad49837b68616aa64e6461c1bb6 Maintenance We have some upcoming maintenance scheduled on our servers that may result in up to 5 minutes of downtime. Please monitor this status page for any updates, and thank you for your patience! Backend API and Accounts Site are down https://status.gearconnect.ca/incident/398480 Mon, 15 Jul 2024 16:21:00 -0000 https://status.gearconnect.ca/incident/398480#e5624e4e847eca318b8b6cabd60f0d00e59d56b770e758cdcbfacbe444d8e8d2 Incident Backend servers back up after a failsafe restart of the server. Backend API and Accounts Site are down https://status.gearconnect.ca/incident/398480 Mon, 15 Jul 2024 16:20:00 -0000 https://status.gearconnect.ca/incident/398480#7d078f7d98e949bc84eada91c3f0fdf512fc3992b1288e9f53958caa2d03e3c2 Incident Backend servers went down. Maintenance: Migrating Telemetry Servers https://status.gearconnect.ca/maintenance/391614 Sun, 30 Jun 2024 21:41:00 -0000 https://status.gearconnect.ca/incident/391614#dc67a62679c82be3d6a8af17cdaef44e18824bacde3080d6a0fa9980a85255a0 Maintenance The telemetry servers are moving servers. There should be no affect to end users but some down time may be observed. Maintenance: Database maintenance https://status.gearconnect.ca/maintenance/388938 Tue, 25 Jun 2024 02:27:00 -0000 https://status.gearconnect.ca/incident/388938#82433a9d978007e31fb861961c3857c56071f5f5ee93bf1aaf6dfcce597f4a79 Maintenance The backend databases will be undergoing minor maintenance and may require a few minutes of downtime. Maintenance: Database Upgrades and Migrations https://status.gearconnect.ca/maintenance/388351 Sun, 23 Jun 2024 18:57:00 -0000 https://status.gearconnect.ca/incident/388351#c4c4adcca0d55a5312540708af87fc6a0e7bf770e82d88757a65b49fac40fb5c Maintenance We are migrating databases in preparation for the closed beta. Affected services may include signing up for the newsletter, and may be down for a few moments periodically. We will update this page with when this work is complete. Thank you for your patience!